HVAC
Emergency dispatch, after-hours call capture, seasonal overflow coverage.
Other Services
Stop Losing Jobs Because No One Answered
FCG places trained home service support reps who handle calls, book jobs, follow up with leads, and keep your operation moving. For businesses that need more than an AI receptionist.
Book a CallBuilt for These Industries
Plumbing
Urgent call handling, job booking, missed-call recovery around the clock.
Towing
24/7 dispatch support, lead capture, rapid SMS notification to driver.
Home Services
Appointment booking, follow-up, customer updates, admin relief.
Electrical
Emergency call coverage, lead qualification, scheduling support.
What Our Support Reps Handle
Trained reps who understand home service businesses and the pace they operate at.
Home Service VA Reps
Dedicated reps trained specifically for home service businesses and their call patterns.
Customer Support Reps
Friendly, professional reps who represent your business across customer interactions.
Call Handling
Incoming calls answered, qualified, and routed correctly from the first ring.
Appointment Booking
Jobs scheduled in real time so your calendar stays full without you managing it.
Lead Follow-Up
Outbound follow-up on active leads so potential jobs do not go cold.
Customer Updates
Proactive communication to customers on job status, arrival windows, and confirmations.
Dispatch Support
Coordination between your field team and incoming calls to keep jobs moving.
Missed-Call Recovery
Missed calls get a callback or SMS within minutes, not hours.
After-Hours Support
Coverage when your office is closed so emergency calls can reach a real person.
Admin Support
Scheduling, data entry, CRM updates, and back-office tasks handled without payroll overhead.
Simple to Start
1
Book a Call
Tell us your business type, call volume, and what you need covered.
2
We Match Your Rep
We assign a trained rep familiar with your industry and your processes.
3
Go Live
Your rep starts handling calls, bookings, and follow-ups. You focus on the work.
Custom Package
Custom Coverage Package
Built around your operation. Priced after we understand your needs.
For home service companies that need a fully managed communications and support operation. Not just a tool or a rep. We design the system, staff it, and run it for you.
- ✓Custom website design and build
- ✓Website optimization and local SEO setup
- ✓Live chat widget integration
- ✓Full outsourced support team
- ✓Custom workflow and automation build
- ✓Dedicated growth strategist
- ✓Everything included in Coverage Pro
Ready to Build Your Support Operation?
Book a free 20-minute call. We will tell you exactly what your business needs and what it will cost.
Book a Call