Resident Communication Never Stops
Messages, portal updates, and callbacks keep interrupting the day.
Managed Resident Operations Support
Keep Resident Operations Moving.
A dedicated nearshore Resident Operations Coordinator keeps resident communication, maintenance, leasing follow-up, and daily administration moving.
FCG manages recruiting, onboarding, contractor administration, quality oversight, and replacement. Your managers get dependable support without inheriting another staffing, HR, or compliance-administration project.
One seat provides one dedicated nearshore coordinator
40 hours of scheduled support per seat each week
300 minutes of automated after-hours voice coverage per seat
Month to month with replacement support
During the dayYour coordinator keeps the work moving.
After hoursYour custom voice agent handles approved intake.
Too Much of the Day Disappears Into Follow-Up.
Resident messages, maintenance, vendors, leasing, and repetitive admin keep pulling managers away from higher-value portfolio work.
Maintenance Creates Constant Follow-Up
Every request needs documentation, vendor coordination, updates, and closure.
Hiring Creates an HR Workload
Recruiting, onboarding, contractor administration, quality oversight, and replacement still land on your team.
The FCG Coverage Edge
The Shift Ends. Coverage Does Not.
Many staffing offers are built around the live shift alone. Every FCG seat combines a dedicated nearshore coordinator with 300 minutes of custom automated after-hours voice coverage.
During the shiftYour coordinator handles approved resident, maintenance, vendor, leasing, and administrative workflows.
After the shiftAn FCG-built voice agent identifies itself as automated, captures approved calls, and follows your written alert or transfer rules.
Capacity scales per seatOne seat includes 300 voice minutes. Two include 600. Three include 900.
One Coordinator Focused on the Work That Keeps Piling Up.
Resident Communication
Routine messages, portal follow-up, and status updates, handled and logged.
Maintenance Coordination
Work orders, vendors, schedules, and resident updates tracked through closure.
Leasing Support
Enquiries answered, showings coordinated, and approved documents followed up.
Day-to-Day Administration
Systems updated, checklists tracked, and unresolved items reported each week.
See the Full Scope of Support
Work follows your approved procedures, access rules, and escalation boundaries.
You Get the Support Without Building the Role From Scratch.
Define the Role
We map the workload, hours, systems, and boundaries around your operation.
Approve Your Match
We search, vet, and present the right fit. You approve before you pay.
Build the Working Rhythm
We organize access, procedures, training, reporting, and launch.
Stay Supported
FCG remains involved in quality follow-up, service oversight, and replacement.
A shortlist is typically ready within five business days. Most launches take seven to ten business days once approvals and access are moving.
Questions
What Property Teams Ask First
We define the role, search and assess candidates, then present a qualified match or concise shortlist for your approval.
A shortlist is typically ready within five business days. Most launches take seven to ten business days after timely approvals and access.
Each seat includes 300 automated after-hours voice minutes per billing month. FCG builds the voice agent around your approved call categories and written alert or transfer rules. It identifies itself as automated and captures defined information for your team.
No. Service is month to month with 30 days written notice.
Request Your Match
What Would You Like Taken Off Your Team's Plate?
We review the request and reply with the recommended next step.