Resident Messages
Messages, portal updates, and callbacks keep interrupting the day.
Managed Resident Operations Support
Keep Resident Operations Moving.
A dedicated nearshore coordinator handles resident messages, maintenance follow-up, leasing support, and daily admin.
We handle hiring, onboarding, and ongoing review. Your managers stay focused on the properties.
US$2,499 / month, one coordinatorFree matching request. Approve your match before you pay.
40 hours / week of scheduled coordinator support
300 minutes / month of automated after-hours intake
Month to month with 30 days’ written notice
FCG stays involved recruiting, review, and replacement
During the dayYour coordinator keeps the work moving.
After hoursYour custom voice agent handles approved intake.
Follow-Up Is Taking Over the Day.
Resident messages, vendor calls, and admin keep pulling managers away from the portfolio.
Maintenance Follow-Up
Every request needs documentation, vendor coordination, updates, and closure.
Another Hire to Manage
Recruiting, onboarding, and replacement still need an owner.
The FCG Coverage Edge
Approved Intake After Hours
Each seat includes 300 automated after-hours voice minutes per billing month.
During the shiftYour coordinator handles the approved work.
After the shiftAn automated agent takes approved details and follows your written alert or transfer rules.
Written rules, clear handoffYour team keeps approval and decision authority.
Give the Follow-Up a Clear Owner.
Resident Communication
Routine messages, portal follow-up, and status updates, handled and logged.
Maintenance Coordination
Work orders, vendors, schedules, and resident updates tracked through closure.
Leasing Support
Enquiries answered, showings coordinated, and approved documents followed up.
Day-to-Day Administration
Systems updated, checklists tracked, and unresolved items reported each week.
See the Full Scope of Support
Work follows your approved procedures, access rules, and escalation boundaries.
From Workload to Working Team.
Define the Role
We map the workload, hours, systems, and boundaries around your operation.
Approve Your Match
Review an assessed candidate. Approve before you pay.
Build the Working Rhythm
We organize access, procedures, training, reporting, and launch.
Stay Supported
We review the work and manage replacement support.
Shortlist target: five business days. Launch target: seven to ten business days after approval, contracting, payment, access, and training. Neither is guaranteed.
Trevone Hainsley, Founder
Founder Trevone Hainsley stays involved in role planning, onboarding, and quality review.
The FCG Vetting Process
Candidates may be assessed for communication, judgment, English proficiency, and a reliable remote setup, including backup internet or power.
Caribbean and Latin American Talent
We source across the Caribbean and Latin America, with approved schedules aligned to U.S. Eastern hours when needed.
Questions
What Property Teams Ask First
We define the role, search and assess candidates, then present a qualified match or concise shortlist for your approval.
Shortlist target: five business days. Launch target: seven to ten business days after approval, contracting, payment, access, and training. Neither is guaranteed.
Each seat includes 300 automated voice minutes per billing month; extra minutes cost $0.45 each. The agent identifies itself as automated and follows your approved intake and routing rules.
No. Service is month to month with 30 days written notice.
Request Your Match
What Needs Taking Off Your Plate?
Tell us what needs handling. Need fewer than 40 hours? Select your coverage interest below.