Family Callbacks
Families need answers and schedule updates.
Non-Clinical Home Care Operations Support
Keep Home Care Follow-Up Moving.
A dedicated nearshore Care Coordination Assistant handles family callbacks, scheduling, paperwork, and referral follow-up. Non-clinical only.
We handle recruiting, onboarding, contractor administration, quality review, and replacement. Care decisions stay with your team.
One coordinator · 40 scheduled hours/week · 300 automated after-hours minutes/month.
Pricing is confirmed with your scope before you commit.
Callbacks and Schedule Changes Fill the Day
Family callbacks and schedule changes pull your team away from care. A coordinator handles approved follow-up; FCG manages the staffing process.
Caregiver Scheduling
Callouts and shift changes need follow-up.
Documentation and Referrals
Paperwork and referral updates need an owner.
What Your Assistant Handles
Office and family-facing support, not care delivery.
Intake and Family Follow-Up
View tasks
- Answer approved intake calls
- Return family callbacks on approved topics
- Send approved status updates to family contacts
- Log and route questions outside the approved scope
Caregiver Scheduling Coordination
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- Track caregiver shifts and coverage
- Coordinate approved shift changes and callouts
- Confirm assignments with caregivers
- Flag unresolved coverage gaps for your team
Documentation Support
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- Prepare and organize approved intake paperwork
- Track missing documents and follow up
- Update approved records and checklists
- Prepare weekly unresolved-item reports
Referral and Client Updates
View tasks
- Follow up with referral sources on approved items
- Send approved client and family updates
- Route new referrals to the right person
- Perform approved routine administrative work
What Stays With Your Team
Clinical, medical, care-plan, regulatory, and emergency decisions stay with your authorized team.
- Clinical decisions
- Care-plan changes
- Medical recommendations
- Medication decisions or medication guidance
- Emergency-response decisions
- Diagnosis or treatment decisions
- Independent urgency decisions
- Other clinical or licensed decisions
Approved Intake After Hours
After the shift, an automated agent collects approved details and follows your written routing rules. It identifies itself as automated and makes no clinical or urgency decisions.
Caller
Automated disclosure
Approved intake
Structured summary
Written routing rules
Each seat includes 300 automated after-hours voice minutes per billing month. Additional minutes are billed at $0.45 per minute. The automated agent never makes medical or urgency decisions.
Access Is Limited to the Approved Role
Access is limited to the approved role. Privacy, security, and data-processing terms require written agreement. FCG does not claim HIPAA compliance.
From Workload to Working Team
Define the Role
We map the non-clinical workload, hours, systems, and boundaries around your operation.
Approve Your Match
Review an assessed candidate. Approve before you pay.
Build the Working Rhythm
We organize access, procedures, training, reporting, and launch.
Stay Supported
We review the work and manage replacement support.
Shortlist target: five business days. Launch target: seven to ten business days after approval, contracting, payment, access, and training. Neither is guaranteed.
Trevone Hainsley, Founder
Founder Trevone Hainsley stays involved in role planning, onboarding, and quality review.
The FCG Vetting Process
Candidates may be assessed for communication, judgment, English proficiency, and a reliable remote setup, including backup internet or power.
Caribbean and Latin American Talent
We source across the Caribbean and Latin America, with approved schedules aligned to U.S. Eastern hours when needed.
Request Your Match
Tell Us What You Need Help With
Tell us the workload. We will review it and reply. Approve a match before you pay.
No Sensitive Information
Do not submit passwords, payment details, patient records, diagnoses, medication information, medical documents, Social Security numbers, or other sensitive information.
Before You Request a Match
No. Care plans, medical recommendations, medication, and emergency-response decisions stay with your authorized team.
Approved intake, family callbacks, caregiver scheduling, paperwork, referral follow-up, and client updates.
Each seat includes 300 automated after-hours voice minutes per billing month. Additional minutes are billed at $0.45 per minute. The automated agent identifies itself as automated, captures approved information, and follows your written routing rules.
FCG does not claim HIPAA compliance. Access is limited to what the approved role reasonably needs. Client-specific privacy, security, and data-processing requirements are handled by written agreement.
Ready to Begin
Give the Follow-Up a Dedicated Owner
Review your match before you pay.
Every Call. Every Customer. Every Time.