Last updated: August 2026
Service Overview
First Connect Global LLC provides per-seat nearshore property operations support, specialist matching, contractor administration, client-specific onboarding, quality review, automated after-hours intake, and separate automation implementation services. Each property-operations seat is scoped in the signed service agreement. Website descriptions are general and do not replace that agreement.
Information Only
Website information is provided for general business purposes. It is not legal, fair-housing, leasing, financial, emergency, accounting, employment, or licensed professional advice.
Matching and Approval
Requesting support does not create a service relationship or payment obligation. FCG completes role intake, searches and assesses candidates, and presents a qualified candidate or shortlist. The client may interview or approve the match. Candidate availability and matching timing are not guaranteed.
Payment and Onboarding
For FCG Property Operations Support, payment is requested only after the client approves the specialist and FCG sends the service agreement and first invoice. Onboarding begins after the agreement is signed, the invoice is paid, and payment clears. Fees for other services are defined in the applicable written scope or agreement.
Term and Cancellation
The base property operations service is month to month with thirty days' written cancellation notice, subject to the signed service agreement. A different term applies only when agreed in writing.
Scope and Additional Costs
Each engagement has an approved scope covering tasks, schedule, systems, permissions, boundaries, reporting, and responsibilities. Overtime, additional specialists, additional human coverage, expanded automation, usage above an included allowance, client software, and approved third-party fees may require additional payment.
Client Responsibilities
Clients are responsible for accurate information, timely approvals, documented policies, approved access, software licences, escalation contacts, training cooperation, lawful instructions, fair-housing compliance, and final decisions reserved for property managers or licensed professionals.
No Guarantee of Results
FCG does not guarantee occupancy, revenue, resident satisfaction, response times, staffing outcomes, replacement start dates, uninterrupted human coverage, third-party uptime, or other business results. Service outcomes depend on scope, client cooperation, systems, carriers, candidate availability, and other factors outside FCG control.
After-Hours Automation
Each property-operations seat includes up to 300 automated after-hours voice minutes per billing month unless a signed service agreement states otherwise. Automated intake is limited to the approved flow. The voice agent identifies itself as automated, collects defined information, prepares a structured summary, and follows written escalation or transfer rules. It does not make independent emergency, legal, leasing, fair-housing, financial, or licensed decisions. Emergencies should be directed to the client's approved emergency contact or emergency services according to the written process.
Automated Assistant Line
The public FCG automated assistant provides approved information about First Connect Global, answers general questions, and can capture a request for follow-up. It does not provide legal, fair-housing, leasing, financial, emergency, or licensed professional advice. Calls may be recorded or transcribed where permitted by law.
Third-Party Systems
Services may rely on telephony, AI, hosting, forms, email, booking, property-management software, calendars, automation platforms, recruiting systems, or other third-party providers. Those services remain subject to their own availability, pricing, licences, policies, and terms.
Replacement Support
Free replacement support applies during the life of the active service agreement and within the agreed role scope. FCG targets a qualified replacement shortlist within five business days. The replacement start date depends on candidate availability, client approval, screening, contracting, access, and training.
Limitation of Liability
To the maximum extent permitted by law, First Connect Global LLC is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or losses caused by client decisions, third-party systems, carriers, unavailable access, inaccurate information, unlawful instructions, external outages, or events outside reasonable control. Additional limitations may appear in the signed service agreement.
Governing Law
These website terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules.
Contact
Questions may be sent to hello@firstconnectglobal.com or directed to FCG's automated assistant at +1 (561) 461-8979.
First Connect Global LLC
1621 Central Ave #47841
Cheyenne, WY 82001
United States