Each seat includes one dedicated nearshore Resident Operations Coordinator working forty scheduled hours per week, 300 automated after-hours voice minutes, FCG recruiting, vetting, onboarding, contractor administration, process preparation, weekly quality oversight, unresolved-item reporting, a monthly service review, replacement support, and month-to-month service.
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Review pricing, payment timing, matching, scope boundaries, after-hours intake, and replacement support.
Property Operations Support
What You Should Know
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You do not pay merely to request support or begin the matching process. After you approve the candidate, FCG sends the service agreement and first invoice. Onboarding begins after the agreement is signed and payment clears.
FCG documents the role, schedule, tasks, software, boundaries, and candidate requirements. We then search, assess, and present a qualified match or concise shortlist. You may interview the candidate or approve based on the profile and assessment.
FCG targets a qualified initial shortlist within five business days. A typical launch target is seven to ten business days after timely approval, contracting, payment, access, and training cooperation. Timing depends on the role and is not guaranteed.
The approved scope may include resident communication, maintenance intake, work order updates, vendor scheduling and follow-up, leasing enquiry intake, application-document follow-up, checklist tracking, inspection coordination, software updates, and unresolved-item reporting.
The coordinator does not independently approve applicants, set screening standards, interpret leases, negotiate rent, make eviction decisions, make fair-housing or accommodation decisions, provide legal advice, make independent emergency judgments, or authorize unrestricted spending.
FCG can train the specialist on the client's approved platform and procedures. Common systems may include AppFolio, Buildium, Rent Manager, Yardi, Propertyware, and comparable tools. Access, permissions, training, and final scope must be approved by the client.
It is a private procedure and response workspace configured from approved SOPs, software instructions, escalation rules, communication standards, and templates. It helps the specialist retrieve procedures and draft consistent responses. Human review and accountability remain in place.
The Copilot is intended for approved procedures and reference materials, not passwords, payment-card details, access codes, or unnecessary resident records. Live resident records should remain inside the client's approved systems.
Every seat includes 300 automated after-hours voice minutes per billing month. FCG builds the voice agent around approved call categories and written escalation rules. It identifies itself as automated, captures defined information, creates a structured summary, and follows the approved alert or transfer path.
No. The after-hours assistant identifies itself as automated. A live specialist works during the approved scheduled shift, while automated intake handles approved calls outside that shift.
Replacement support is included for the life of the active service agreement. FCG targets a qualified replacement shortlist within five business days. The replacement start date depends on client approval, screening, access, contracting, and training.
The base service is month to month with thirty days' written cancellation notice. The service agreement contains the complete terms.
Continuous backup human coverage is not automatically included in the base offer. Absence, outage, and continuity procedures are defined during onboarding. Additional coverage may require a separate scope.
FCG provides nearshore professionals aligned with approved U.S. business hours. The specific location and candidate information are disclosed during matching.
No. FCG does not guarantee occupancy, revenue, resident satisfaction, response-time improvements, staffing outcomes, or uninterrupted third-party systems.
Yes. Have questions? Call our automated assistant at +1 (561) 461-8979 or email us at hello@firstconnectglobal.com. You can also chat with Kharis for immediate website guidance or book a discovery call with the FCG team.