Resident Requests
Questions, updates, photos, portal messages, callbacks, and unresolved requests need consistent follow-through.
Residential Property Management Support
Keep Resident and Maintenance Follow-Up Moving.
A dedicated nearshore Resident Operations Coordinator handles resident updates, maintenance follow-up, leasing support, and approved admin.
We handle hiring, onboarding, review, and replacement. Your team keeps decision authority.
US$2,499 / month, one coordinatorFree matching request. Approve your match before you pay.
One coordinator · 40 scheduled hours/week · 300 automated after-hours minutes/month.
Give Managers Time for the Properties
Resident updates and vendor calls take time. Your coordinator handles approved follow-up; we manage the staffing process.
Maintenance Flow
Work orders, vendor scheduling, attendance checks, and resident updates create continuous handoffs.
Administrative Load
Leasing follow-up, inspections, checklists, invoices, records, and reports compete for manager attention.
What Your Coordinator Handles
Resident Communication
View tasks
- Respond to approved emails and portal messages
- Send approved maintenance updates
- Request missing information and photographs
- Route sensitive matters to authorized staff
- Track unanswered and unresolved requests
- Follow approved communication templates
Maintenance Coordination
View tasks
- Receive and document requests
- Collect approved details and photographs
- Categorize using client definitions
- Create and update work orders
- Contact approved vendors
- Coordinate scheduling and follow-up
- Send resident updates
- Escalate defined indicators
Leasing Support
View tasks
- Capture leasing enquiries
- Send approved property information
- Coordinate approved showings
- Follow up on missing documents
- Update lead and applicant records
- Schedule callbacks
- Route screening decisions to authorized staff
Administrative Operations
View tasks
- Update approved property systems
- Track move-in and move-out checklists
- Coordinate inspections
- Collect vendor invoices
- Maintain approved task lists
- Prepare weekly unresolved-item reports
- Perform approved data entry
We can train on approved systems such as AppFolio, Buildium, Rent Manager, Yardi, or Propertyware. Access, permissions, and scope need your approval. No partnership or certification is claimed.
Decisions That Stay With Your Team
Your state requirements and written procedures control the scope. Not every task is permitted in every jurisdiction.
- Applicant approval or denial
- Screening standards or decisions
- Lease interpretation
- Rent or lease negotiation
- Legal notices without an approved workflow
- Eviction decisions
- Fair-housing or accommodation decisions
- Independent emergency judgment
- Unrestricted vendor spending
- Holding deposits or card processing
- Legal advice
- Licensed property-management activity
Approved Intake After Hours
After the shift, an automated voice agent collects approved caller details, prepares a summary, and follows your written alert or transfer rules. It identifies itself as automated.
Caller
Automated disclosure
Approved intake
Call category
Structured summary
Human alert, transfer, or next-day follow-up
Every seat includes 300 automated after-hours voice minutes per billing month. One seat includes 300 minutes, two seats include 600, and three seats include 900. Additional minutes are billed at $0.45 per minute.
Your Procedures, Easy to Find
A private reference workspace holds your approved procedures, software instructions, escalation rules, and templates. The specialist uses it to find steps and draft replies, then reviews the work.
Faster Procedure Retrieval
Locate approved steps without repeatedly interrupting the client's management team.
Consistent Communication
Approved wording, tone, escalation rules, and workflows remain easier to follow.
Human Accountability
The specialist reviews each response and remains responsible for the work performed.
Keep passwords, payment details, access codes, and resident records out of the reference workspace.
From Workload to Working Team
Define the Work
Tell us the tasks, hours, systems, and decisions that stay with your team.
Review Your Match
We assess candidates and present a profile or shortlist. Interview or review the assessment, then approve.
Sign and Prepare
Approve first, then sign and pay. After payment clears, we prepare access, procedures, and training.
Launch With Support
Start after readiness checks. FCG stays involved in quality review and replacement support.
Shortlist target: five business days. Launch target: seven to ten business days after approval, payment, access, and training. Neither is guaranteed.
Who Handles What
The coordinator handles approved tasks. FCG manages the staffing and oversight around the role.
Compare responsibilities
| Feature | Internal Hire | Typical Nearshore Staffing | FCG |
|---|---|---|---|
| Dedicated Live Support | One employee | Usually included | One dedicated coordinator per seat |
| Scheduled Capacity | Depends on employment terms | Usually 40 hours per week | 40 scheduled hours per seat each week |
| Recruiting and Screening | Client handles | Often included | Included and managed by FCG |
| Contracts and Payment Administration | Client handles | Often included | Included and managed by FCG |
| Client-Specific Role Plan | Client creates | Varies | Defined with your team before launch |
| Procedure Reference System | Separate setup | Varies by provider | Private client-specific reference system included |
| After-Hours Voice Coverage | Separate hire or system | Usually separate from the live shift | Custom voice agent plus 300 minutes per seat |
| After-Hours Call Handling | Client manages | Varies | Automated disclosure, approved intake, structured summary, and written alert or transfer path |
| Quality Oversight | Client handles | Varies | Weekly QA and unresolved-item reporting |
| Replacement Search | Client restarts | Often included | Included during the active agreement |
| Commitment | Employment relationship | Varies | Month to month with thirty days' notice |
Replacement Support Included
Replacement support stays included while your agreement is active. Qualified replacement shortlist target: five business days.
The start date remains subject to approval, screening, contracting, access, and training. Uninterrupted human coverage is not guaranteed unless separately included.
Close Review During the First 90 Days
During the first 90 days, we review selected work, unresolved requests, escalations, and your feedback to guide coaching.
FCG leadership stays involved.
Request Your Match
Tell Us What You Need Help With
Tell us the workload. We will review it and reply. Approve a match before you pay.
No Sensitive Information
Do not submit passwords, payment details, resident records, lease documents, medical information, access codes, or other sensitive information.
Before You Request a Match
See answers on pricing, matching, and service limits.
Ready to Begin
Give the Work a Dedicated Owner
Review your match before you pay.
Every Call. Every Customer. Every Time.