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First Connect Global LLC

Privacy Policy

Information We Collect

First Connect Global may collect information you provide through our website, booking forms, demo requests, direct inquiries, onboarding process, and call flows. This may include your name, clinic name, email address, phone number, treatment interest, appointment preferences, caller details, and other information needed to deliver the service.

How We Use Information

We use information to respond to inquiries, coordinate demos, configure AI receptionist workflows, support appointment booking workflows, support email confirmation through connected calendar workflows when configured, provide customer support, improve service quality, and operate First Connect Global services.

Calls and Recordings

Calls may be recorded for quality assurance, training, testing, configuration, and service improvement purposes. Caller information may be used to support consult inquiry capture, appointment booking workflows, call review, and service delivery.

Medical Information and HIPAA

First Connect Global provides non-clinical call answering and consult inquiry capture. Sarah does not provide medical advice. Clinical questions are routed to the clinic team. Any workflow involving protected health information, HIPAA obligations, or a Business Associate Agreement must be reviewed and approved before implementation.

Phone Communications

By sharing your phone number, you agree that First Connect Global may contact you by phone about your inquiry, demo request, appointment, or service setup. This is not a condition of purchase.

Data Sharing

We do not sell customer data to third parties. We may use trusted service providers to operate our website, communications, AI receptionist workflows, calendars, booking tools, email systems, and related systems. Data is used only to deliver and improve the service.

Security

Data is stored securely using reasonable technical and organizational safeguards. No system can be promised to be completely secure, but we take data protection seriously.

Contact

For data access, correction, deletion, or privacy questions, contact hello@firstconnectglobal.com.

First Connect Global LLC
1621 Central Ave #47841
Cheyenne, WY 82001
United States