Terms of Service
Service Overview
First Connect Global LLC provides managed AI receptionist onboarding, consult inquiry capture, calendar booking workflow support, call quality review, and related non-clinical services for med spas and aesthetic clinics.
Demo Line Disclaimer
The public demo line is provided for demonstration purposes. It simulates a sample med spa consult inquiry so prospects can experience how an AI receptionist may handle an inbound call. Demo interactions do not represent a live medical practice or clinical consultation.
No Guarantee of Results
First Connect Global does not guarantee specific revenue outcomes, client decisions, consult volume, booked appointments, or business results. The service is designed to help improve call coverage, capture consult details, and support booking workflows.
Payment Terms
Starter Managed has a $497 onboarding build, includes the first month of service, then renews at $397 per month with 800 included minutes. Growth Managed has an $897 onboarding build, includes the first month of service, then renews at $797 per month with 2,000 included minutes. Monthly service fees are billed month-to-month unless otherwise agreed in writing.
Onboarding Build
The onboarding build covers configuration work, call flow mapping, number setup, testing, and launch preparation. Payment is due after the client tests and approves the receptionist. The onboarding payment is non-refundable once approved configuration work is finalized.
Non-Clinical Scope and HIPAA
First Connect Global provides non-clinical call answering and consult inquiry capture. Sarah does not diagnose, recommend treatment, or provide medical advice. Clinical questions must be routed to the clinic team. Any workflow involving protected health information, HIPAA obligations, or a Business Associate Agreement must be reviewed and approved before implementation.
Phone Communications
By providing your phone number, you agree that First Connect Global may contact you by phone about your inquiry, demo request, appointment, service setup, or customer support. This is not a condition of purchase.
Refund Policy
A 14-day money-back guarantee applies to the monthly service fee when requested in writing within 14 days of charge. The approved onboarding build payment is non-refundable once configuration work is finalized.
User Responsibilities
Clients are responsible for providing accurate treatment information, non-clinical pricing guidance, booking rules, escalation instructions, phone forwarding access, calendar access where applicable, and clinic information needed to configure the service.
Limitation of Liability
First Connect Global LLC is not liable for specific revenue outcomes, customer decisions, carrier issues, third party platform interruptions, missed calls caused by external systems, or service interruptions outside our reasonable control.
Cancellation
Services are provided month-to-month. A 30 day cancellation notice is required to cancel service unless otherwise agreed in writing.
Governing Law
Governing law: State of Wyoming, registered in the State of Wyoming.
Contact Information
For questions about these terms, contact hello@firstconnectglobal.com.
First Connect Global LLC
1621 Central Ave #47841
Cheyenne, WY 82001
United States